Maintenance FAQs

• What types of property maintenance services do you offer?

  Ongoing contractual maintenance for commercial properties (retail, multifamily, office, and industrial). We place maintenance techs, porters and Cap/Ex project management.

• How do I request maintenance for my property?

  Call us or fill out the form for a quick response from our corporate office.

• What is the typical response time for maintenance requests?

  Most clients choose an onsite maintenance team for their buildings which allows us to coordinate repairs expeditiously If your site requires part time maintenance we respond with 2-4 hours.

• Do you offer emergency maintenance services?

  We have Emergency Maintenance staff available 24x7 and can have someone onsite within an hour, for existing clients. If you’re interested in working with us and upgrading your maintenance support, connect with us today.

• How can I report a maintenance issue outside of business hours?

  We work with select clients on contract basis. If you’re not a current client, call us to learn more about having 24x7 emergency maintenance coverage for your property. For clients on contract we dispatch emergency maintenance around the clock. Billing is simple, a low monthly flat fee plus the cost of all calls, depending on business hours or after hours. Call us to learn more about getting our expertise on your properties!

• What should I do in case of a maintenance emergency, such as a burst pipe or electrical outage?

  If you’re a current client, call us 24x7 at 213-774-0900

  If you’re interested in becoming a client, please call us during business hours to learn more about BFM and how we serve and protect commercial property throughout California.

• Are there any maintenance issues that tenants are responsible for handling themselves?

  BFM provides routine inspections to proactively identify and solve issues on your property. BFM also schedules regular and recurring maintenance based on your property. Various packages are available to provide you with peace of mind and the ability to own commercial assets without the stress of being on call 24x7. If issues arise outside of routine and proactive maintenance your tenants or property manager can reach out to us anytime, 24x7.

• How often do you conduct routine maintenance inspections?

  Our recommended schedule for inspections on commercial assets is at least bi-annually for properties built after 2000 and quarterly for properties built before Y2k; More or less may be required. Various packages are available and are stringent based on year built. Packages start at just $2000 per month.

• What steps do you take to ensure the safety and security of the property during maintenance work?

  BFM has stringent safety and security training programs, allocating significant corporate resources in developing our team. BFM spends over $18,000 per team member on training in year one. We also require complex insurance coverage from our providers and clients, to ensure work is performed well, safely and to ensure the utmost safety and security, and that staff and our clients are well protected in the event of an incident.

• Do you provide updates on the status of maintenance requests?

  BFM communicates effectively with our clients throughout all projects with electronic and personal updates, every step of the way.

• Can I schedule maintenance appointments for a specific date and time?

  BFM handles the scheduling of most projects based on our internal scheduling, accommodations may be made to work with clients specific requirements.

• Are your maintenance technicians licensed and insured?

  We have extensive insurance for our team, including workers comp, general liability. Our insurance costs exceed $100,000 per year. We also require owners place BFM as additional insured on their owners policy to provide us the legal protection from your insurer as well.

• What measures do you take to minimize disruption to tenants during maintenance work?

  Work is scheduled and performed to minimize any disruption to tenants businesses.

• How do you handle maintenance requests for common areas in multi-unit properties?

  Work is always announced and notices shared with tenants when working in common areas, or inside a tenants unit. BFM has extensive experience and can schedule the most disruptive or invasive work outside normal business hours.

• Is there a limit to the number of maintenance requests I can submit?

  No. Our packages offer various opportunities and rates depending on your sites requirements. We have entry level programs that start at just $2000 per month, plus the cost of services rendered. Tap in to the ease and simplicity of having a 24x7 maintenance concierge at your beck and call.

• What should I do if I am not satisfied with the quality of maintenance work performed?

  BFM has exceptionally well trained staff and are dedicated to serve our clients assets; If issues around quality arise, we’re dedicated to resolve issues with a site visit and re attending to the issue.

• Do you offer preventative maintenance services to avoid potential issues?

  Yes, preventive proactive maintenance programs are recommended and can be deployed at project inception.

Basic maintenance concierge service:

** Maintenance work is billed in addition to the monthly fee above;